Advances in marketing, customer relationship management, and e-services (AMCRMES) book series.
Customer satisfaction and sustainability initiatives in the fourth industrial revolution / [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani. — 1 online resource (xix, 389 pages). — (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series). — "Premier reference source"--Cover. — <URL:http://elib.fa.ru/ebsco/2264426.pdf>.
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