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MULLER, JERRY Z. TYRANNY OF METRICS. — 1 online resource (1 volume) — <URL:http://elib.fa.ru/ebsco/1931063.pdf>.Record create date: 4/19/2019 Subject: Organizational effectiveness — Measurement.; Performance standards.; Organizational effectiveness — Measurement.; Performance standards.; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior Collections: EBSCO Allowed Actions: –
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Table of Contents
- Title
- Copyright
- Dedication
- CONTENTS
- Introduction
- I THE ARGUMENT
- 1 The Argument in a Nutshell
- 2 Recurring Flaws
- II THE BACKGROUND
- 3 The Origins of Measuring and Paying for Performance
- 4 Why Metrics Became So Popular
- 5 Principals, Agents, and Motivation
- 6 Philosophical Critiques
- III THE MISMEASURE OF ALL THINGS? Case Studies
- 7 Colleges and Universities
- 8 Schools
- 9 Medicine
- 10 Policing
- 11 The Military
- 12 Business and Finance
- 13 Philanthropy and Foreign Aid
- EXCURSUS
- 14 When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
- IV CONCLUSIONS
- 15 Unintended but Predictable Negative Consequences
- 16 When and How to Use Metrics: A Checklist
- Acknowledgments
- Notes
- Index
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