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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series.
Customer satisfaction and sustainability initiatives in the fourth industrial revolution / [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani. — 1 online resource (xix, 389 pages). — (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series). — "Premier reference source"--Cover. — <URL:http://elib.fa.ru/ebsco/2264426.pdf>.

Record create date: 7/24/2019

Subject: Consumer satisfaction.; Consumption (Economics) — Environmental aspects.; Sustainable development.; Consumer satisfaction.; Consumption (Economics) — Environmental aspects.; Sustainable development.

Collections: EBSCO

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"This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.

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Table of Contents

  • Cover
  • Title Page
  • Copyright Page
  • Book Series
  • Editorial Advisory Board
  • Table of Contents
  • Detailed Table of Contents
  • Preface
  • Acknowledgment
  • Chapter 1: Industry 4.0 in the Context of the Triple Bottom Line of Sustainability
  • Chapter 2: How Industry 4.0 Changes the Value Co-Creation Process
  • Chapter 3: Achieving Environmental Sustainability Through Industry 4.0 Tools
  • Chapter 4: Renewable Energy and Economic Growth
  • Chapter 5: Innovative Business Models in Digital Firms
  • Chapter 6: Environmental Sustainability to Support Competitiveness
  • Chapter 7: Sustainable Innovation in Fashion Products
  • Chapter 8: Life Cycle Management and Sharing Economy
  • Chapter 9: B Corp Certification for a Circular Economy Approach and a Sustainable Pathway
  • Chapter 10: Ecodesign Strategies and Customer Value
  • Chapter 11: The Importance of Consumer Perception of Corporate Social Responsibility to Meet the Need for Sustainable Consumption
  • Chapter 12: The Effect of Packaging Material on Consumer Evaluation and Choice
  • Chapter 13: The Evolution of Fast Food in a Customer-Driven Era
  • Chapter 14: Consumer Behavior
  • Chapter 15: Millennial's Involvement in Corporate Social Responsibility
  • Compilation of References
  • About the Contributors
  • Index

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