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Advances in hospitality, tourism, and the services industry book series.
Handbook of research on human capital and people management in the tourism industry / [edited by] Vânia Gonçalves Costa, Andreia Antunes Moura, Maria do Rosário Mira. — 1 online resource (xxiii, 472 pages) : color illustrations. — (Advances in hospitality, tourism, and the services industry (AHTSI) book series). — <URL:http://elib.fa.ru/ebsco/2633134.pdf>.

Record create date: 3/20/2020

Subject: Hospitality industry — Personnel management.; Tourism — Personnel management.; Hospitality industry — Personnel management.; Tourism — Personnel management.

Collections: EBSCO

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"This book examines human resource policies for tourism destinations and explores human capital managerial business approaches in tourism"--.

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Table of Contents

  • Cover
  • Title Page
  • Copyright Page
  • Book Series
  • List of Contributors
  • Table of Contents
  • Detailed Table of Contents
  • Preface
  • Chapter 1: Human Capital Management in the Tourism Industry in Portugal
  • Chapter 2: Understanding Human Resources Needs in Tourism
  • Chapter 3: Soft Skills vs. Hard Skills in Tourism
  • Chapter 4: Emotional Labor in the Tourism Industry
  • Chapter 5: Great Expectations
  • Chapter 6: Gender and Tourism
  • Chapter 7: The Impact of Intellectual Capital on Financial Performance of Hotel Companies
  • Chapter 8: A Generations' Perspective on Employer Branding in Tourism
  • Chapter 9: Company Internships
  • Chapter 10: Intangible Cultural Heritage and Management of Educational Tourism
  • Chapter 11: Antecedents and Consequences of Work-Family Conflict in the Hospitality Industry
  • Chapter 12: Blue Economy and Tourism
  • Chapter 13: Designing Entrepreneurial Ecosystems to Support Resource Management in the Tourism Industry
  • Chapter 14: Human Capital in Tourism
  • Chapter 15: Impact of Tacit Knowledge on Tourist Loyalty
  • Chapter 16: New Training Contexts for Geoeducation and Tourism
  • Chapter 17: Overtourism in Coastal Territories in the Perspective of Cruise Tourism
  • Chapter 18: The Role of Nature Sports Guides to Sustainable Local Development
  • Compilation of References
  • About the Contributors
  • Index

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