Вакин А.Н. Повышение лояльности клиентов телекоммуникационных компаний в эпоху цифровых технологий // Научные записки молодых исследователей. – 2019. – №4. — Свободный доступ из сети Интернет (чтение, печать, копирование). — <URL:http://elib.fa.ru/art2019/bv1866.pdf>.
|
Period
|
Read
|
Print
|
Copy
|
Open
|
Total
|
|
Year 2019
|
Quarter 4
|
October
|
12
|
0
|
9
|
0
|
21
|
|
November
|
9
|
0
|
5
|
0
|
14
|
|
December
|
6
|
0
|
4
|
0
|
10
|
|
Year 2020
|
Quarter 1
|
January
|
4
|
0
|
7
|
0
|
11
|
|
February
|
4
|
0
|
5
|
0
|
9
|
|
March
|
5
|
0
|
27
|
0
|
32
|
|
Quarter 2
|
April
|
2
|
0
|
20
|
0
|
22
|
|
May
|
4
|
0
|
24
|
0
|
28
|
|
June
|
3
|
0
|
25
|
0
|
28
|
|
Quarter 3
|
July
|
5
|
0
|
11
|
0
|
16
|
|
August
|
2
|
0
|
14
|
0
|
16
|
|
September
|
9
|
0
|
23
|
0
|
32
|
|
Quarter 4
|
October
|
6
|
0
|
31
|
0
|
37
|
|
November
|
4
|
0
|
21
|
0
|
25
|
|
December
|
6
|
0
|
12
|
0
|
18
|
|
Year 2021
|
Quarter 1
|
January
|
2
|
0
|
21
|
0
|
23
|
|
February
|
0
|
0
|
25
|
0
|
25
|
|
March
|
8
|
0
|
34
|
0
|
42
|
|
Quarter 2
|
April
|
4
|
0
|
17
|
0
|
21
|
|
May
|
3
|
0
|
12
|
0
|
15
|
|
June
|
3
|
0
|
11
|
0
|
14
|
|
Quarter 3
|
July
|
5
|
0
|
4
|
0
|
9
|
|
August
|
6
|
0
|
7
|
0
|
13
|
|
September
|
3
|
0
|
8
|
0
|
11
|
|
Quarter 4
|
October
|
0
|
0
|
14
|
0
|
14
|
|
November
|
2
|
0
|
7
|
0
|
9
|
|
December
|
5
|
0
|
12
|
0
|
17
|
|
Year 2022
|
Quarter 1
|
January
|
3
|
0
|
12
|
0
|
15
|
|
February
|
2
|
0
|
5
|
0
|
7
|
|
March
|
2
|
0
|
9
|
0
|
11
|
|
Quarter 2
|
April
|
1
|
0
|
6
|
0
|
7
|
|
May
|
2
|
0
|
16
|
0
|
18
|
|
June
|
2
|
0
|
10
|
0
|
12
|
|
Quarter 3
|
July
|
4
|
0
|
9
|
0
|
13
|
|
August
|
2
|
0
|
3
|
0
|
5
|
|
September
|
4
|
0
|
5
|
0
|
9
|
|
Quarter 4
|
October
|
1
|
0
|
3
|
0
|
4
|
|
November
|
3
|
0
|
16
|
0
|
19
|
|
December
|
11
|
0
|
7
|
0
|
18
|
|
Year 2023
|
Quarter 1
|
January
|
2
|
0
|
7
|
0
|
9
|
|
February
|
0
|
0
|
4
|
0
|
4
|
|
March
|
0
|
0
|
11
|
0
|
11
|
|
Quarter 2
|
April
|
1
|
0
|
3
|
0
|
4
|
|
May
|
2
|
0
|
17
|
0
|
19
|
|
June
|
1
|
0
|
17
|
0
|
18
|
|
Quarter 3
|
July
|
3
|
0
|
7
|
0
|
10
|
|
August
|
0
|
0
|
6
|
0
|
6
|
|
September
|
1
|
0
|
11
|
0
|
12
|
|
Quarter 4
|
October
|
2
|
0
|
11
|
0
|
13
|
|
November
|
4
|
0
|
11
|
0
|
15
|
|
December
|
2
|
0
|
14
|
0
|
16
|
|
Year 2024
|
Quarter 1
|
January
|
1
|
0
|
11
|
0
|
12
|
|
February
|
9
|
0
|
6
|
0
|
15
|
|
March
|
3
|
0
|
17
|
0
|
20
|
|
Quarter 2
|
April
|
5
|
0
|
16
|
0
|
21
|
|
May
|
0
|
0
|
2
|
0
|
2
|
|
Total
|
195
|
0
|
682
|
0
|
877
|
